We are looking for a dedicated and patient individual to fill the role of Customer Service Manager in our insurance company located in Williamsburg. This position offers a competitive salary and benefits package, and requires previous experience in a similar role.

Responsibilities:

• Provide leadership and guidance to the customer service team.
• Oversee customer interactions and ensure high levels of satisfaction.
• Resolve escalated customer issues and complaints.
• Develop and implement strategies to improve customer service processes.
• Train and mentor customer service representatives.
• Collaborate with other departments to optimize customer service procedures.

Qualifications:

• Previous experience in a customer service management role.
• Strong leadership and interpersonal skills.
• Excellent problem-solving abilities.
• Patience and tolerance in handling customer inquiries and complaints.
• Ability to work well under pressure in a fast-paced environment.

Location: Williamsburg

Salary: $90,000 – $115,000

To apply or for more information, please email your resume to RLefkowitz@SwiftStaffingGroup.com with the subject line “Customer Service Manager – Job ID #1997520.”

To get the “full list” of the current career opportunities, WhatsApp 732-800-7633 

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